SMILE,
INC. OFFERS:
Business Coaching: training and accountability for the dentist only; you share and implement what you are learning with your staff in your own style. Practice location is not an issue for me to provide this service; this can be local, out of state, or out of the country.
In-Office Program: We do all the training and accountability for you and your staff, in person. Extremely hands on approach to management and training; We facilitate all implementation of necessary systems and strategies. You must be located in or near the Dallas/Ft. Worth area for this program.
Below are just some of the topics we cover:
- Initial Practice Evaluation
- Creation and/or Refinement of Business Systems and Strategies for Success
- In-House Training As Needed
- Hiring/Training of New Staff As Needed
- Improve Organizational Behavior and Professionalism of Practice
- Business Model/Vision
- Measurement/Stats
- Interviewing Techniques
- Mission Statement Development
- Progressive Discipline/Termination
- Case Acceptance Marketing (internal, promotional, external)
- Treatment Pending
- Broken Appointment Policy
- Accounts Receivable/Collections
- Review/Modify Charting Forms
- Informed Consent Forms
- Post-Operative Instructions
- Treatment Presentation/Consultations
- Treatment Planning
- Telephone Skills and Verbal Skills Training
- Teambuilding/Communications/Enhance Team Approach
- Improve/Enhance New Patient Experience, Process, and Flow
- Increase Office Production and Collections
- Follow-up Training As Needed
- Coaching For Doctor and/or Staff Personal
- Telephone Support As Needed
- Email support as needed
- Goal Setting
- Office Manual and Job Descriptions
- Meetings-Huddles, Staff Meetings, Performance Reviews
- Review/Restructure Staff Model/Support And Training During Staffing Transitions
- Compensation Plans, Raises, Bonus Systems, And Benefits
- Analyze/Adjust Fees/Fee Schedule
- Profit & Loss (overhead) Analysis/Budgeting for Expenses
- Recall
- Scheduling Financial Policy, Financial Arrangements, Over-the-Counter Collections
- Photography, Visual Aids, Intra-Oral Camera Usage
- Cosmetic Questionnaire
- Team Patient Education/SMiLe Interviews & Hand-off’s
- Development of Hygiene Department-Adding Hygiene Days, Perio Program
- Personality Profiles
